Help Center

Frequently asked questions

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Here are the frequently asked questions we hear at Geaux Maids.

How do I create an account?

It’s simple! Just follow these instruction;

  1. Go to https://geauxmaids.launch27.com/login (or get the iphone app or android app)
  2. Click Sign Up
  3. Enter your first & last name as well as the email you gave us when booking your service 
  4. Click Sign Up button when done

Need help? Just click contact us and call our office. We love to help.

When am I billed?

We only charge your card AFTER a cleaning has been performed. However there is a hold put on the funds 24 hours before the booking to make sure the card is active.

Who do I contact if I have a concern about my cleaning?

Please reach out to our office and we will assist you immediately.
Email: support@geauxmaids.com
Phone: (877) 740-5540

How do I know I can trust Geaux Maids?

Trust is the backbone of what we provide. Our staff is comprised of full time employees and not day laborers. All of our employees are properly vetted and have undergone background checks. 

Upon being hired, each maid is trained in our Geaux Maids University program to perform the detailed cleaning plans along with our specifications. Geaux Maids also has a quality control inspector that randomly inspects homes daily.

Who does Geaux Maids hire to clean my home?

Our cleaning professionals are trained, bonded and insured. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Geaux Maids takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.

How will our relationship work?

Communication is important for any relationship including ours. It’s why we’re so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.

You can reach us via email at support@geauxmaids.com or by calling our office by visiting our contact page.

Do I have to be home during house cleanings?

No, but it is certainly your preference. We clean Monday – Sunday, 8:30 a.m. to 5 p.m. and most of our customers aren’t home but the vast majority trust Geaux Maids with the key to their home. For additional security all house keys are individually coded cross-referenced and secured in our office.

What time does Geaux Maids arrive?

Geaux Maids can’t guarantee an exact arrival time because each home gets the attention it deserves. We work in 2-hour arrival windows with the exception of the first appointment of the day which is an 8:30-9:00 a.m. arrival window.

What if something is damaged during a home cleaning?

We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. Geaux Maids reserves the right to photograph any damaged items.

What if my maid service missed a spot?

Geaux Maids offers consistent, quality home cleaning. Like in any relationship, however, miscommunications occur and we may miss a spot. That’s why we offer a house cleaning guarantee, which means if you notify us within 24 hours, our house cleaning staff will address the areas in question.

Am I liable for workers’ compensation, insurance or employment taxes?

Geaux Maids offers a worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury. Most independent maid services are not, which makes homeowners liable. We are fully insured, licensed and bonded for your protection and ours.

What Does Geaux Maids Not Clean?

Professional cleaning services from Geaux Maids are designed to help keep your home fresh, clean and comfortable. So, we customize our house cleaning services to fit your home’s unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that Geaux Maids does not clean.

Geaux Maids typically does not…

  • Wash dishes
  • Pick up or remove clutter
  • Clean inside of fireplaces
  • Clean toys
  • Move heavy furniture
  • Clean TV/computer screens
  • Handle pet or human secretions

Do I provide cleaning supplies or equipment?

No, Geaux Maids comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because Geaux Maids is flexible, if requested and provided, we may clean with your preferred products depending on the chemicals.

What happens if I need to reschedule my maid service?

You must call our office to reschedule and we suggest calling 72-hours before your regularly scheduled cleaning. We will do our best to accommodate your scheduling needs. If you cancel within a 48-hour period, there is a 25% fee. If we show up for a scheduled appointment and cannot access for any reason there will be a 25% lockout fee. If you are on recurring service and cancel an appointment the next cleaning will be billed accordingly.

What if my home cleaning falls on a holiday?

We observe these holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.

How do I pay for my cleaning service?

Payments are due the day of your scheduled home cleaning service. We require customers keep a credit card on file with us.

What do you mean by “window of arrival?”

Upon scheduling your cleaning, you will be given a time frame in which your assigned team will arrive at your home or apartment. Exactly when they arrive depends on traffic, weather and the conditions of other homes on the schedule. A two-hour window of arrival is typical.

Can I provide special instructions for my team?

We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any team that may clean your home in the future, as well as a reminder for your regular team.

Why do I have to have an initial cleaning?

We have found that having that first or initial cleaning brings your home up to a certain standard. It’s a standard that we promise to maintain. We normally need extra time to properly start the process of eliminating old dirt along with dust accumulation, baseboards and detailed vacuuming and dusting.

How often can you provide service?

Geaux Maids can provide weekly, every two weeks, or monthly service, depending on your cleaning needs. We also offer cleanings for special occasions, as well as move-in and move-out cleaning services.  

Do you always send the same team?

We believe that sending the same team is very important and we do everything within our control to send the same team on a regular basis. However, just like every workplace, we experience absences and resignations. We will send a replacement team, if necessary, in order to meet your schedule requirements. All of our teams are trained in the same cleaning system, so that when another team must be used, it is transparent to our customers.

Is the team allowed to receive tips? If so how much?

Tips are appreciated and handled between the customer and the cleaning techs. We have found it common for clients to tip at the end of each clean, or make a larger tip at the end of the year. Leave whatever you feel comfortable with. Please make sure money left as a tip is clearly marked as such. We can provide tip envelopes upon your request.  You can also leave a kind review us on Yelp.

Is Geaux Maids pet friendly?

Yes! We are a pet-friendly company and believe it is OK to have pets in the house while we clean. If your dog/cat is aggressive in any way, we suggest leaving your pet crated or in a gated area to ensure the safety of our team. If you are not home during our clean, we ask that you inform our office on how to handle the pet so the team is clear when entering the home. If your pet isn’t the cleanest member of the family, please clean up after him/her prior to our arrival. Our staff will not handle pet waste.

Do team members speak English?

We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to call the office to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.

Is there a discount for regular service?

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

  • Weekly – 20% Off
  • Bi-Weekly – 15% Off
  • Monthly – 10% Off

How many people are on a cleaning team?

We always send a team of at least 1 sometimes 2 depending on the job requirements.

When will you charge my card?

A hold will be placed on your account the day PRIOR to your service. You will only be charged after the service has been completed.

Ready to change your life?

Book a cleaning with us and you’ll never have to worry about a cleaning again.